1. INTRODUCTION

Mitch Deutsch ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website MitchDeutsch.com (the "Site") and use our services.

Please read this Privacy Policy carefully. By using the Site, you consent to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account Information:

• Name

• Email address

• Phone number

• Mailing address

• Username and password

• Profile photo (optional)

• Biographical information (optional)

Purchase Information:

• Billing address

• Payment information (processed securely through third-party payment processors)

• Purchase history

• Payment plan details

Program and Course Information:

• Enrollment information

• Progress tracking data

• Completed exercises and workbooks

• Attendance records for live calls

• Coaching session notes (with your consent)

Communication Information:

• Messages sent through the Site

• Customer support inquiries

• Survey responses

• Testimonials and reviews

• Community forum posts

• Email correspondence

  
  

2.2 Information Collected Automatically

Usage Data:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent on pages

• Referring website

• Date and time of visits

• Clickstream data

Cookies and Tracking Technologies:

We use cookies, web beacons, and similar technologies to collect information about your browsing behavior. See Section 8 for more details.

2.3 Information from Third Parties

Social Media:

If you connect through social media platforms (Facebook, LinkedIn, etc.), we may receive information from those platforms in accordance with their privacy settings.

Payment Processors:

We receive confirmation of successful payments and limited transaction information from payment processors.

Marketing Partners:

We may receive information from marketing and analytics partners to better understand our audience and improve our services.

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

3.1 Provide Services

• Process your orders and deliver products

• Provide access to programs and courses

• Schedule and conduct coaching sessions

• Facilitate community participation

• Send program materials and resources

• Track your progress and completion

3.2 Communication

• Send order confirmations and receipts

• Provide customer support

• Send program updates and announcements

• Respond to your inquiries

• Send administrative messages

• Notify you of changes to our services or policies

3.3 Marketing (With Your Consent)

• Send newsletters and promotional emails

• Provide information about new programs or products

• Share relevant content and resources

• Invite you to events or webinars

• Request feedback or reviews

You may opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us at privacy@mitchdeutsch.com.

3.4 Improve Services

• Analyze usage patterns and trends

• Conduct research and analytics

• Improve Site functionality and user experience

• Develop new products and services

• Personalize content and recommendations

3.5 Legal and Security

• Comply with legal obligations

• Enforce our Terms of Service

• Protect against fraud and abuse

• Resolve disputes

• Protect our rights and property

• Ensure Site security

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Site and providing services, including:

• Payment processors (Stripe, PayPal)

• Email service providers (Mailchimp, ConvertKit)

• Hosting providers (AWS, Cloudflare)

• Analytics providers (Google Analytics)

• Customer support platforms (Zendesk)

• Course platforms (Kajabi, Teachable)

• Video hosting (Vimeo, YouTube)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or subpoenas

• Legal processes

• Government requests

• Requests from law enforcement

• Protection of our legal rights

• Investigation of fraud or security issues

4.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4.5 Aggregated Data

We may share aggregated, de-identified data that cannot be used to identify you individually for research, marketing, or other purposes.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific Retention Periods:

• Account information: Retained while your account is active and for 3 years after account closure

• Purchase records: Retained for 7 years for tax and accounting purposes

• Program content and progress: Retained for lifetime access to purchased programs

• Marketing communications: Retained until you unsubscribe

• Customer support records: Retained for 5 years

• Website usage data: Retained for 2 years

You may request deletion of your personal information at any time by contacting privacy@mitchdeutsch.com. Note that some information may need to be retained for legal or legitimate business purposes.

6. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

6.1 Access

You have the right to request access to the personal information we hold about you.

6.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions.

6.4 Portability

You have the right to request a copy of your personal information in a structured, commonly used format.

6.5 Opt-Out

You have the right to opt out of:

• Marketing communications

• Sale of personal information (we don't sell your information)

• Certain cookies and tracking technologies

6.6 Restriction

You have the right to request restriction of processing of your personal information in certain circumstances.

6.7 Objection

You have the right to object to processing of your personal information for certain purposes.

To exercise any of these rights, please contact us at privacy@mitchdeutsch.com. We will respond to your request within 30 days.

7. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

7.1 Right to Know

You have the right to request information about:

• Categories of personal information collected

• Sources of personal information

• Business purposes for collecting information

• Categories of third parties with whom we share information

• Specific pieces of personal information collected

7.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

7.3 Right to Opt-Out

You have the right to opt out of the sale of your personal information. We do not sell personal information.

7.4 Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your privacy rights.

7.5 Authorized Agents

You may designate an authorized agent to make requests on your behalf.

To exercise these rights, contact us at privacy@mitchdeutsch.com or call [Phone Number].

California "Shine the Light" Law:

California residents may request information about disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 What Are Cookies?

Cookies are small text files stored on your device that help websites function properly and provide information to website owners.

8.2 Types of Cookies We Use

Essential Cookies:

Necessary for the Site to function. These cannot be disabled.

• Session management

• Security features

• Load balancing

Functional Cookies:

Enable enhanced functionality and personalization.

• Remember your preferences

• Remember your login information

• Personalize content

Analytics Cookies:

Help us understand how visitors use the Site.

• Google Analytics

• Heatmap tracking

• Conversion tracking

Marketing Cookies:

Used to deliver relevant advertisements and track campaign effectiveness.

• Facebook Pixel

• Google Ads

• Retargeting pixels

8.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect Site functionality.

Browser Settings:

• Chrome: Settings > Privacy and Security > Cookies

• Firefox: Options > Privacy & Security > Cookies

• Safari: Preferences > Privacy > Cookies

• Edge: Settings > Privacy > Cookies

Opt-Out Tools:

• Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout

• Network Advertising Initiative: http://optout.networkadvertising.org/

• Digital Advertising Alliance: http://optout.aboutads.info/

8.4 Do Not Track

Some browsers have a "Do Not Track" feature. We currently do not respond to Do Not Track signals.

9. EUROPEAN PRIVACY RIGHTS (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

9.1 Legal Basis for Processing

We process your personal information based on:

• Consent: You have given clear consent for specific purposes

• Contract: Processing is necessary to fulfill our contract with you

• Legal Obligation: Processing is necessary to comply with the law

• Legitimate Interests: Processing is necessary for our legitimate business interests

9.2 Your Rights

• Right to access your personal data

• Right to rectification of inaccurate data

• Right to erasure ("right to be forgotten")

• Right to restrict processing

• Right to data portability

• Right to object to processing

• Right to withdraw consent

• Right to lodge a complaint with a supervisory authority

9.3 Data Transfers

We are based in the United States. If you are located in the EEA, your information will be transferred to and processed in the United States. We use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

9.4 Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at dpo@mitchdeutsch.com.

10. CHILDREN'S PRIVACY

Our Site and services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@mitchdeutsch.com. We will delete such information from our systems.

11. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information, including:

Technical Measures:

• SSL/TLS encryption for data transmission

• Encryption of sensitive data at rest

• Secure password storage (hashed and salted)

• Regular security audits and penetration testing

• Firewall protection

• Intrusion detection systems

Organizational Measures:

• Access controls and authentication

• Employee training on data protection

• Confidentiality agreements with employees and contractors

• Incident response procedures

• Regular policy reviews and updates

Payment Security:

We use PCI-DSS compliant payment processors. We do not store complete credit card information on our servers.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

12. INTERNATIONAL DATA TRANSFERS

Our servers are located in the United States. If you are accessing the Site from outside the United States, your information will be transferred to, stored, and processed in the United States.

The United States may not have the same data protection laws as your jurisdiction. By using the Site, you consent to the transfer of your information to the United States.

For EEA residents, we use appropriate safeguards such as Standard Contractual Clauses to protect your information during international transfers.

13. THIRD-PARTY WEBSITES

The Site may contain links to third-party websites. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of third-party websites.

We encourage you to read the privacy policies of any third-party websites you visit.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting with an updated "Last Updated" date.

Material changes will be communicated via:

• Email notification to registered users

• Prominent notice on the Site

• Pop-up notification upon login

Your continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.

15. CONTACT US

For questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us:

Privacy Inquiries:

Email: privacy@mitchdeutsch.com

Phone: [Phone Number]

Address: [Physical Address]

Data Protection Officer (GDPR):

Email: dpo@mitchdeutsch.com

California Privacy Requests:

Email: privacy@mitchdeutsch.com

Phone: [Phone Number]

We will respond to your inquiry within 30 days.

16. CONSENT

By using the Site, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Site.